This is to help all newbies .. young and old.. old and new....
from time to time there are flukes that happen in the game that can't be explained ...
PLEASE.... put your email on your char... syntax: email blah@yahoo.com
If you do not have it in your char profile then the admin do not know for sure that you are who you say you are. Do this too in case you forget your password. The admins can email it to you.
The Way of Heaven is to benefit others and not to injure. The Way of the sage is to act but not to compete... Lao Tzu